Troubleshooting steps for Assembly Connector if it fails to connect to your SIMS.
For issues with proxy configuration and connecting to the Platform, please see the install
The Assembly Connector has difficulty connecting to SIMS on your server
· The Assembly Configuration tool was not installed on a machine that has a local copy of SIMS installed.
· SIMS.net is not up to date on this server/workstation.
· Connect.ini file needs updating.
· The SIMS credentials entered into the Assembly Configuration tool are incorrect.
· Ensure SIMS.net is installed on this machine, and that you are able to log in locally (not via the web).
o If your SIMS environment is hosted by Capita, follow this guide: Configuration: Hosted SIMS External Connector for Assembly Platform
· Check the Hostname and Database in the connect.ini file normally sat in C:SIMS. If SIMS is installed on a shared drive (e.g. S drive), then you will have to look in S:SIMS.
o Open the connect.ini and check the ServerName (or Hostname) and DatabaseName match the details you have entered into the Assembly Configuration tool.
· Check the username and password you have entered for the dedicated SIMS user.
o Can you log into SIMS.net with those credentials?
o Check the permissions assigned matched the ones listed here [link to SIMS permissions article].
· Is the SIMS credentials correct?
o Check you have correctly entered your ‘Assembly’ SIMS user and password.
o Check you have the correct group permissions for the SIMS user. Click here if you are unsure how to check this.
· Does the server need a reboot after a SIMS update?
o Make sure SIMS has completed any pending updates
o After installing a SIMS update, the machine may sometimes need rebooting in order to make a connection.